Termini e condizioni del servizio

Terms and Conditions

Users of the Services offered by Massimo Santini www.massimosantini.com acknowledge and accept these terms and conditions.

Owner of webstore and related services

Via Velluti 100
62100 – Macerata
P.IVA  01922360431



Purchasing process

Each order sent constitutes an offer to purchase the products. Orders are subject to availability and to the Owner’s discretionary acceptance.
Users must select the products and complete the check-out, after having attentively verified the information in the order summary. The order is placed by the confirmation of the same, and is subject to payment of the price, taxes and shipping and further payment fees indicated in the order summary.


Availability of products

Prices, descriptions, or availability of the products displayed are subject to change without notice. The photos posted are for representation purposes only and do not constitute a guarantee of the quality of the products.

Order Completion

The Order is completed in accordance with the details specified on the order summary page and within the Order Confirmation email, subject to availability of the product ordered.


Deliveries are made during normal business hours at the address indicated by the User and in the manner specified in the order summary.
Upon delivery, the User must verify the contents specifying any anomalies in the delivery form.
In case of failure to collect the products by the deadline set by the carrier, the products will be returned to the Owner, who will refund the purchase price but not the shipping cost. The Owner cannot be held responsible for errors in delivery due to inaccuracies or incompleteness in the completion of the purchase order by the User, for any damage occurring to products after delivery to the carrier company where arranged by the User or for delays in delivery attributable to it.

Orders outside European Union: if ordering outside of the European Union, Users may be subject to customs and import duties. The Owner has no control over these charges and can’t tell the User exactly how much it may cost, as customs policies and import duties vary widely from country to country. All customs fees will be charged to the User. The User subscribe to a commercial relationship with the Owner and therefore undertake to accept delivery of the package.



If for any reason the User is not satisfied with the purchase, the items can be returned. The return shipping costs will be on the User. Instructions for returned items:

  1. The User should send an email to eshop@massimosantini.com within 14 days of the merchandise's delivery date. The e-mail should indicate the number of order.
  2. The User will receive an answer containing all the instructions for the return. The goods have to arrive to Santini Group warehouse within 30 days from the merchandise's delivery date.
  3. Refunds will be processed upon the receiving, the verification and the acceptance of the item are completed. The refunds will be made by the same method of payment used to place the order. The Owner will refund the User the full amount of the items, and not for the extra (from the standard) shipping services, within 7 days from the day receiving the items.


The products must not be washed or altered and must not show any sign of use. The soles of the shoes must be in a perfect condition and should not show any kind of signs. All shoes and accessories must be returned with all tags, box and original accessories, which are considered to all effects an integral part of the product itself and should not have been damaged and/or altered in any way. We reserve the right to request photographic evidence before autorizing returns for defective merchandise.

In case of Extra-EU shipments the Owner is not able to offer a refund in case the customer refuse the box or wishes to avoid paying any customs duties imposed. The Owner will not be responsible for the payment of any Import Duty / Tax / VAT under any circumstances.

The Owner reserves the right to refuse unauthorized returns. The product will not be accepted if the return does not comply with all terms and conditions set out in this return policy. In this case the goods will be returned to the sender to the address of the original shipment of the order.



The User who buys as a consumer has the right to a guarantee of conformity for the purchased goods and services. The guarantee is valid for 24 months starting with the delivery of the goods. The notice for goods that aren't in conformity must be given to the Owner within 2 months of discovery.
To exercise the right of guarantee, the User must send an email to the Owner providing the order number and an accurate description of the defect (it is recommended that photographic material be attached).



The User agrees to indemnify and hold the Owner and its subsidiaries, affiliates, officers, directors, agents, co-branders, partners and employees, as the case may be, harmless from and against any claim or demand, including without limitation, reasonable lawyer's fees and costs, made by any third party due to or arising out of the User’s content, use of or connection to the Service, violation of these Terms, or violation of any third-party rights.


Privacy policy 

Intellectual property rights


Via Velluti 100

62100 – Macerata


P.IVA  01922360431


Age eligibility

Users declare themselves to be adult according to their applicable legislation.

Limitations of liability

Changes to these Terms

The Owner reserves the right to modify these Terms at any time 

Cookie Law


All communications relating to Massimo Santini must be sent using the contacts stated in this document. 

Governing law and jurisdiction

These Terms and any dispute concerning the implementation, interpretation and validity of this agreement are subject to the law, the jurisdiction of the state and to the exclusive jurisdiction of the courts where the Owner has their registered offices. An exception to this rule applies in cases, where the law provides a sole place of jurisdiction for consumers.

Online dispute resolution for consumers

The consumer resident in Europe must be aware that the European Commission has established an online platform for alternative dispute resolutions that provides for an out-of-court method to solve any dispute related to and stemming from online sale and service contracts. As a consequence, if you are a European consumer, you can use such platform for resolving any dispute stemming from the online contract entered into with the Owner. The platform is available at the following link.
The Owner is available for any questions via the email address posted under the Owner's information in this document.

Dispute resolution procedure with consumer conciliation boards

We do not participate in any alternative dispute resolution procedure for consumers.